The wedding dress did not arrive. I received the panicked bride's phone call. In her meltdown, we went from no one could tell me anything to they ordered the wrong dress. After talking her off the ledge and pacing the floor, I ignored the prior "I have the wedding preparations under control" instructions and called the dress company.
After all, I'd paid big bucks for the dress.
I talked to two different managers, exchanging personal phone numbers and videos of the dress, before I understood the situation--or somewhat understood what she spouted. It went something like this:
These dresses come in a standard sheath in white or ivory, and the overlay is created by hand. Because of our time frame, the correct size sheath for that dress wasn't available. No one could tell me why, so we ordered a smaller size after the seamstress assured us she could fix this issue in alterations. This dress had multiple delicate beads and lace and required a lot of fancy hand stitching. It wasn't finished.
But it would be, and we would not get charged a late alteration fee. I reminded the manager I had her personal cell phone number if it didn't, and she laughed.
The bride-to-be wiped her tears. I patted myself on the back. Crisis averted--for now.
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